Application-Maintenance-Services

NSPL has a proven track record of providing application development and maintenance services to its clients in various industries, utilizing superior program management, proven processes & methodologies. Application Development &Maintenance services has enabled our customers to maximize competitive advantage, gain strategic differentiation and operational superiority.

NSPL as a dedicated Application Maintenance Company understands the complexity of the application maintenance process and thus has developed its own methodology, which gives the structure that helps to advance the issue phase wise. This provides the guideline to approach the problem scientifically. Our technical team has the appropriate experience to ensure that all the phases have the flexibility to change as per the customized requirement of the clients’ business for which the application has been created.
NSPL Application Maintenance Services include :

• Technical help desk support for problem and incident management
• Quick turnaround of services
• Preventive maintenance to forestall problems
• Planned and phased enhancements to improve performance of applications
• Continuous code review and finding bugs

The process is accomplished in three Tiers:

Tier 1

• Selecting the appropriate team in compliance to the execution platform, operating system, software environment etc.
• Complete understanding of the clients business and the application structure.
• Create adequate infrastructure.
• Understanding of the technical and business issue involved in the process.

Tier 2

• Identifying areas of work of client and offshore maintenance team.
• Providing training in the areas required to the maintenance team under the guidance of the onsite team.
• Create a plan to approach the work and start with the required processes.

Tier 3

• Provide support.
• Confirm to complete maintenance operation.
• Updating of needed application requirement in consent with the client need.